What is a chatbot & how does it work?

A chatbot is a language-processing computer program that simulates written or spoken human conversation. Artificial intelligence (AI) technology is interactive, as the chatbot is meant to replace a human assistant for specific customer interactions through its natural language understanding.

How AI chatbots can help your business?

Customer service and support: By providing an AI chatbot on your website or via a call center application, you can direct the customers first to the chatbot to understand and help with their problems. Their routine queries can be easily handled by chatbots.

Are chatbots stateless or stateful?

Chatbots have varying levels of complexity, being either stateless or stateful. Stateless chatbots approach each conversation as if interacting with a new user. In contrast, stateful chatbots can review past interactions and frame new responses in context. Adding a chatbot to a service or sales department requires low or no coding.

Where can I meet chatbots?

Other possible places to meet these polite programs are messaging platforms (e.g. Skype, FB Messenger) or native apps, most commonly meant for employees and customer service. In fact, we compiled a giant list of chatbot statistics to show you how important these conversational bots are. What do chatbots really do?